Support
For any questions about courses, payments, refunds, or Platform operation, write to us at:
If you have an account, the support chat in your dashboard is faster: the whole conversation stays in one place, you can attach a screenshot, and the reply lands both in the chat and in your inbox. Email is just as reliable and open to everyone.
Please include the email address associated with your account and a clear description of your question: it helps us assist you more quickly.
Response time
We aim to respond to all enquiries within 24 hours on business days (Monday through Friday). Refund requests are handled within 10 business days (see the Refund Policy).
Details for official correspondence
For formal correspondence and legal enquiries:
- Platform: RootAcademy (rootacademy.dev)
- Service Provider: Daniil Skrebets
- Registration: Operated by an individual (Daniil Skrebets), Switzerland
- Address: Bern, Switzerland
- Email: business@rootacademy.dev
Social channels
News, new lessons and platform updates:
- Telegram: t.me/rootacademyit
- YouTube: youtube.com/@rootacademyit
Support requests are answered by email and in the support chat, not in channel comments.